Welcome to the urolek.online Help Center! We are dedicated to making your shopping and camping experience easier. If you have any questions, you can find the answers here.
- Orders and Payments
How to place an order?
Browse the website and select your preferred sleeping bag or tent.
Click “Add to Cart” to complete your product selection.
Go to your shopping cart, click “Checkout,” and fill in your shipping address and payment information.
Submit your order, and you will receive a confirmation email.
What payment methods are supported?
Credit cards (Visa, MasterCard, American Express)
Can I modify or cancel my order?
If your order has not yet been shipped, you can contact customer service to cancel or modify it.
For orders that have already been shipped, please refer to our return policy. - Shipping and Delivery
How long does delivery take?
Standard shipping within the United States usually takes 3-7 business days.
Expedited shipping options are available at checkout.
Do you offer international shipping?
Currently, we only provide shipping services within the United States.
How can I track my order?
After your order is shipped, you will receive an email containing a tracking number.
Click the link in the email to view your order status in real time. - Returns and Refunds
What is your return policy?
Items must be in their original packaging and in good condition.
Promotional or sale items may not be eligible for return.
Return requests must be submitted within 30 days of receipt.
How do I request a refund?
Contact customer service to submit a return request, including your order number.
Once the returned item is received and confirmed to be in good condition, the refund will be processed within 5-10 business days. - Product Information
How to choose a sleeping bag and tent?
Sleeping bags: Choose a sleeping bag suitable for the season based on the temperature rating.
Tents: Choose the appropriate size and material based on the number of people, weight, and intended use.
Product care and cleaning
Sleeping bags: Air dry regularly, avoid high-temperature machine washing to prevent damage to the filling.
Tents: Dry after cleaning, avoid prolonged exposure to moisture or direct sunlight, and store in a dry environment.